![]() That idea has spawned support software companies that take an a la carte approach to their offerings. Just as each support team is unique, so are their wants and needs when it comes to the tools they use to offer support to customers. Finding the right tool is arguably the easier of the two, but it still comes with its challenges. If you’re missing either of those, the job becomes exponentially more difficult. By this way, agents can configure as many notification rules to different Teams channels in their organization's workspace.Providing exceptional support comes down to two things: great people and the right tools.
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